Refund policy

Returns

We offer a 6 Month Money Back Guarantee from date of shipping for any product purchased through this website. Our priority is for you and your pup to love every TailChasers^®item you own. If that isn't the case, please let us know why, so that next time we can do better! Initiate a Return Request following the steps below and return your order. Provided the Spleash® doesn’t look like it was trampled by a herd of elephants, we will refund your money less shipping charges.

Send to: info@spleash.com

1) Subject: "Return Request - (Your Order Number)"

2) Body of Email: Detailed description of the issue with the product

3) Attached: Clear images of the product's issue

4) Send product to

TailChasers^®

2647 Gateway Road

Suite 105-517

Carlsbad, CA 29009

Spleash® Exchanges

If we didn't hit the mark with the right color for your Spleash® we will swap it out for you, no questions asked. You will need to initiate an exchange request (steps listed below), and then place a new order. The moment we receive your returned item, (with each product in new, unused condition, and in its original packaging) we will issue a full refund (less shipping charges).

Send to: info@spleash.com

1) Subject: "Exchange Request - (Your Order Number)"

2) Body of Email: Reason for the Exchange

3) Attached: No attachments needed